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OpenReserve

Delete Your Account

Effective 2026-10-07 · Last updated 2026-10-08

This page explains how to delete your OpenReserve account and the data associated with it, including from the OpenReserve for Business and OpenReserve apps, published by MemoryMaps, LLC. You do not need to reinstall an app to delete your account.

In plain English: Delete your account from the app or by email. Your profile disappears right away, and personal account details are deleted or scrubbed after a grace period of 30 days. The records that remain and what happens to them are described below.

1. Delete your account in the app

  • OpenReserve for Business: open the app, sign in, and go to Settings > Account > Delete account. Confirm, and your account is scheduled for deletion.
  • OpenReserve: open the app, sign in, and go to Settings > Account > Delete account. Confirm, and your account is scheduled for deletion.

2. Delete your account without the app

Email hello@openreserve.app from the email address on your account with the subject "Delete my account." If you write from a different address, we will ask you to confirm that the account is yours before we delete anything. We will confirm by email when your account is scheduled for deletion, normally within 2 business days, and again when the deletion is complete.

3. What happens when you delete your account

  1. Your profile is hidden right away, you are signed out on every device, and we stop sending you notifications.
  2. For 30 days, you can cancel the deletion by signing in again or emailing us.
  3. After that, the personal account details listed below are deleted or scrubbed. Records retained after deletion are described separately below.

If you signed in with Apple, we also revoke OpenReserve's access to your Apple ID.

4. What is deleted

  • Account details
  • Photos and files you upload
  • Device information

5. What is kept, and for how long

In plain English: Some records remain after personal account deletion. Their retention and deletion depend on the record, as described here.

  • Account acceptance evidence: Account acceptance evidence is preserved after account deletion, including the accepted document or consent identifier and version, acceptance time and retained account reference. IP address and user-agent details are removed when the account is purged. No automatic expiry is currently configured for the remaining account acceptance evidence.
  • Payment information: Local tenant payment and refund records are kept while the business uses the service. They are deleted with tenant-owned data after the 30-day closure grace period, once unresolved payment or refund obligations are resolved and the purge can complete. This local deletion does not delete records held separately by Stripe or close the business's Stripe account.
  • Logs and security data: kept for 7 days in development and 30 days in production, to keep the Service secure.
  • Messages you send us: kept for 3 years, unless you ask us to delete them too.
  • Backups: Database recovery history is configured for six hours. Tenant media storage does not keep object versions. This recovery-history setting does not specify when every backup copy held by a provider is physically erased.
  • Records kept by a business: a business you booked with keeps its own records of your appointments, payments, which it may need for its business and legal obligations. Deleting your account removes your access to them and unlinks them from your account; to have them deleted, ask the business, or ask us and we will pass your request on.

6. Closing a business account

If you own a business account, deleting your own login does not close the business. To close it, the owner closes the account from its settings or emails hello@openreserve.app. A business can export its data during the 30-day period after it closes its workspace. After that closure grace period, tenant-owned data is deleted once unresolved payment or refund obligations are resolved and the purge can complete. A scrubbed workspace record and a minimal purge audit record remain. This local deletion does not delete records held separately by Stripe or close the business's Stripe account.

7. Delete some data without deleting your account

You can remove photos, your phone number and other optional details from your profile at any time, turn off notifications in your device settings, or email hello@openreserve.app to ask us to delete specific data. We respond within 30 days.

8. Questions

  • Company: MemoryMaps, LLC d/b/a OpenReserve
  • Address: 11750 W 135th St #1551, Overland Park, KS 66221-9395, United States
  • Email: hello@openreserve.app