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OpenReserve

Terms of Service

Effective 2026-10-07 · Last updated 2026-10-08

These Terms of Service ("Terms") are a binding agreement between you and MemoryMaps, LLC d/b/a OpenReserve ("OpenReserve," "we," "us"). They cover how you may use OpenReserve, who is responsible for what, and the limits of our liability. Please read them in full. The "In plain English" summaries help you find your way; they are not part of the binding text.

1. Acceptance

In plain English: Using OpenReserve means you agree to these terms. You must be 13 or older, and if you sign up a business, you must be allowed to act for it.

By creating an account, booking, or otherwise using openreserve.app, the OpenReserve for Business and OpenReserve apps or any related service (the "Service"), you accept these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 13 years old (or the minimum age required where you live) to use the Service. If you are under 18 (or the age of majority where you live), you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to these Terms for you.

If you use the Service on behalf of a business or other organization, you accept these Terms on its behalf and confirm that you are authorized to do so. "You" then means both you and that organization.

2. Who these terms cover

In plain English: Businesses use OpenReserve to run their business; their clients use it to book and pay. Some sections apply only to one of them.

  • A "Business" is a company, sole proprietor or other organization that uses the Service to run its operations, and "Staff" are the people it authorizes to use its account.
  • A "Client" is a person who books with, buys from or is served by a Business through the Service.
  • "Business Data" is the information a Business, its Staff or its Clients put into the Business's account, including personal information.

Sections addressed "For businesses" apply to Businesses and their Staff; sections addressed "For clients" apply when you book with a Business. Everything else applies to everyone.

3. Your account

In plain English: Keep your sign-in safe, give accurate information, one person per account.

You are responsible for:

  • Keeping your sign-in methods secure. Activity under your account is your responsibility.
  • Providing accurate information and keeping it current.
  • Not sharing your account. Each person needs their own account; a Business adds each member of its Staff separately.
  • Not impersonating another person, business or organization.
  • Telling us promptly at security@openreserve.app if you suspect unauthorized use of your account.

4. For businesses: plans, fees and billing

In plain English: Subscriptions renew automatically until you cancel. Cancel any time; you keep access until the end of the period you paid for.

  • Fees. You pay the fees for the plan you choose, in advance, for each billing period. Fees do not include taxes; you pay any applicable sales, use or similar taxes.
  • Renewal and cancellation. Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time; cancellation takes effect at the end of the current paid period and you keep access until then. We do not give pro-rated refunds for partial periods, except where the law requires.
  • Changes to fees. We will tell you about any increase at least 30 days before it applies to your next renewal, so you can cancel first.
  • Late payment. If a payment fails, we will tell you and may suspend the account after a reasonable period if it is not resolved. We will not delete your data for late payment without first giving you the chance to pay or export it.
  • Billing provider. Subscription payments are processed by Stripe.

5. For businesses: getting paid by your clients

In plain English: Money from your clients goes into your own Stripe account. You are the seller; we never hold your funds.

  • Your Stripe account. Payments from your clients are processed by Stripe through your own connected Stripe account. To accept payments, you must agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the "Stripe Terms"). You authorize us to share information about you and your transactions with Stripe, and to receive information from Stripe about your account, to provide the Service.
  • You are the merchant of record. You are the seller of your services. You are responsible for your prices, taxes, receipts, refunds, chargebacks, disputes and the fees Stripe charges on your account.
  • We never hold your funds. Stripe pays out to your bank account on its schedule. Any platform fee in your plan is shown before it applies and is collected through Stripe.
  • Restrictions. If Stripe restricts or closes your account, or we reasonably suspect fraud or a breach of these Terms, we may suspend payment features until it is resolved.

6. For businesses: your data

In plain English: Your business's data belongs to you. Export it any time. We use it only to provide the Service to you.

  • You own Business Data. You give us a limited license to host, copy, process, transmit and display Business Data only to provide, secure and support the Service for you, and as you instruct.
  • We are your processor. For personal information in Business Data, we act as your service provider (processor) under our Data Processing Addendum, which forms part of these Terms. We do not sell it, we do not use it for any other customer, and we do not market to your clients.
  • Export. You can export your data at any time while your account is open, and for 30 days after you close it.
  • Deletion. A business can export its data during the 30-day period after it closes its workspace. After that closure grace period, tenant-owned data is deleted once unresolved payment or refund obligations are resolved and the purge can complete. A scrubbed workspace record and a minimal purge audit record remain. This local deletion does not delete records held separately by Stripe or close the business's Stripe account. Database recovery history is configured for six hours. Tenant media storage does not keep object versions. This recovery-history setting does not specify when every backup copy held by a provider is physically erased.
  • Service data. We may use aggregated or de-identified information about how the Service is used, which does not identify you or your clients, to operate and improve the Service.

7. For businesses: your responsibilities

In plain English: You run your business lawfully, you tell your clients how you use their data, and you only message people who agreed.

You are responsible for:

  • Your business. Complying with the laws that apply to your business and services, including licensing, health and safety, consumer protection, tax and employment laws, and any minimum-age rules for your services.
  • Your clients' information. Giving your clients any privacy notice the law requires, having a lawful basis or consent for the information you collect, and using their contact details only to serve them, never for marketing without their separate consent, and never selling them.
  • Your services and policies. The accuracy of your services, prices and availability, and having clear, lawful booking, deposit, cancellation and no-show policies that you honor.
  • Your Staff. Who you give access to, their roles, and removing people who leave.
  • Sensitive information. Never entering card numbers, government ID numbers or passwords into notes or other free-text fields.
  • Prohibited businesses. Not using the Service for a business that our Acceptable Use Policy or the Stripe Terms prohibit.

8. For clients: booking with a business

In plain English: Your agreement for the service is with the business. We provide the booking software. The policy shown when you book is the one that applies.

  • Who you are dealing with. OpenReserve provides software. The business provides the service. When you book or buy, your agreement for that service is with the business, not with us. The business sets its services, prices, availability and policies, and is responsible for the service it provides.
  • Policies. Before you confirm a booking, you are shown the business's booking policies, including any deposit. The policy in effect when you book applies to that booking, even if the business changes its policy later.
  • Deposits. A business may require a deposit to confirm a booking. Its policy says how the deposit is applied to your bill and when it is refundable.
  • Cancellations and refunds. Cancellations and refunds follow the business's policy, and refunds are issued by the business. Contact the business first. If a charge went wrong because of our software (for example, you were charged twice), tell us at hello@openreserve.app and we will put it right regardless of the business's policy.
  • The service itself. Questions or claims about the service you received, such as its quality or safety, are between you and the business.

9. Acceptable use

In plain English: Don't break the law, abuse people, send spam, or attack or scrape the Service.

You must follow our Acceptable Use Policy, which forms part of these Terms. In particular, you may not reverse-engineer the Service except as the law allows, scrape it, evade suspensions or rate limits, probe its security without following our responsible disclosure process, or access data that is not yours.

10. Your content

In plain English: You keep ownership of what you post. You give us a limited license to host and show it so the Service works.

You keep all ownership rights in the content you submit to the Service, such as photos, descriptions and messages ("Your Content"). You give MemoryMaps, LLC a worldwide, non-exclusive, royalty-free license, which we may pass to our service providers, to host, store, reproduce, display and create previews and thumbnails of Your Content, only to operate and provide the Service. This license ends when you delete Your Content, except for copies in rolling backups and content that others already received through the Service.

You confirm that you have the rights needed to submit Your Content and that it follows these Terms. We may remove content that breaks these Terms. To report content that infringes your copyright, email hello@openreserve.app with: identification of the work, the infringing material and where it is, your contact details, a good-faith statement that the use is not authorized, a statement under penalty of perjury that you are authorized to act, and your signature. Counter-notices follow 17 U.S.C. § 512(g).

If you send us ideas or feedback, we may use them without any obligation to you.

11. Our intellectual property

In plain English: We own the OpenReserve platform. You get a license to use it under these terms.

The OpenReserve name, logo, software and platform are owned by MemoryMaps, LLC and protected by intellectual-property laws. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable license to use the Service. You may not use our trademarks without our prior written permission.

12. Other services and app stores

In plain English: Services from other companies have their own terms. If you got our app from Apple, a few extra terms apply.

The Service works with services from other companies, such as Stripe, Apple, Google and mobile carriers. Their own terms govern your use of them, and we are not responsible for them.

If you downloaded our app from the Apple App Store:

  • These Terms are between you and MemoryMaps, LLC, not Apple. Apple is not responsible for the app or its content.
  • Apple has no obligation to provide maintenance or support for the app.
  • If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
  • Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and consumer protection or privacy claims.
  • Apple is not responsible for investigating, defending, settling or discharging any claim that the app infringes a third party's intellectual-property rights.
  • You confirm that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded our app from Google Play, the Google Play Terms of Service also apply to your use of Google Play.

13. Suspension and termination

In plain English: You can leave any time. We can suspend or close accounts that break these terms, and we give businesses a chance to export their data.

You can stop using the Service and delete your account at any time (see Delete your account). A Business can close its account from its settings or by emailing us.

We may suspend or terminate your access, in whole or in part, if you materially break these Terms, if your use creates risk or harm for others or for the Service, if the law requires it, or for non-payment after notice. Where practical, we will tell you first and give you a chance to fix the problem. Unless the law or a serious abuse prevents it, we will give a Business the chance to export its data before its account is closed.

The sections on your content (for content others already received), our intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution and governing law survive termination.

14. Disclaimers

In plain English: The Service is provided as is. No warranties beyond what the law requires.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

We do not warrant that the Service will be uninterrupted, error-free or free of harmful components. Beta or preview features may be changed or removed at any time and are provided without warranty. We do not provide, and make no promises about, the services businesses offer through OpenReserve.

15. Limitation of liability

In plain English: Our liability is capped at $100 or what you paid us in the last 12 months, whichever is greater.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MemoryMaps, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow these limitations; there, they apply only to the extent the law permits. Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for fraud or for death or personal injury caused by negligence.

16. Indemnification

In plain English: If your content or your breach of these terms gets us sued, you cover it.

You agree to defend, indemnify and hold harmless MemoryMaps, LLC and its operators from any claim, demand or damages arising out of (i) Your Content, (ii) your breach of these Terms, or (iii) your violation of any law or third-party right, including intellectual-property, publicity and privacy rights. If you are a Business, this also covers claims arising from the services you provide, your policies, Business Data you collect without a lawful basis.

17. Dispute resolution

In plain English: Talk to us first; most disputes are settled by email. If not, individual arbitration applies. Small claims court is always available.

Informal resolution. Before filing any claim, you agree to email hello@openreserve.app with a description of the dispute and the resolution you propose. We will work in good faith to resolve it for at least thirty (30) days from that email.

Binding individual arbitration. If we cannot resolve the dispute informally, any remaining dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Arbitration Rules if you use the Service for a business). Arbitration is conducted on an individual basis: an arbitrator decides one party's dispute at a time and may not consolidate several users' claims into a single proceeding. We do not require you to waive your right to participate in a class action; if a court finds this arbitration provision unenforceable, that ruling does not prevent you from joining a class proceeding in court.

Small-claims carve-out. Either party may bring a qualifying claim in small-claims court instead of arbitration.

Exceptions. Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

18. Governing law and venue

In plain English: California law governs these terms.

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles, except where mandatory consumer protections of the place you live apply instead. Any dispute that is not subject to arbitration will be brought in the state or federal courts located in Johnson County, Kansas, and you and we consent to the personal jurisdiction of those courts, unless the law gives you the right to bring the claim where you live.

19. Changes to these terms

In plain English: Material changes are announced at least 7 days in advance by email and in the app.

We may update these Terms from time to time. For material changes, we will notify you by email or in the app at least seven (7) days before the change takes effect, and at least 30 days before any fee increase applies to a Business. Your continued use of the Service after a change takes effect means you accept the updated Terms. Changes are not retroactive: a booking is governed by the terms and the business's policy in effect when it was made.

20. General

In plain English: The legal fine print that makes these terms work.

  • Entire agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, Data Processing Addendum, are the entire agreement between you and us about the Service.
  • Assignment. You may not transfer these Terms without our written consent. We may transfer them in connection with a merger, acquisition or sale of assets, or to an affiliate.
  • Severability and waiver. If any part of these Terms is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
  • Force majeure. Neither party is responsible for failures caused by events beyond its reasonable control.
  • Notices. We send notices to the email address on your account. Send notices to us at hello@openreserve.app.
  • Relationship. You and we are independent parties; nothing here creates a partnership, employment or agency relationship.
  • Sanctions and export. You may not use the Service in violation of U.S. export control or sanctions laws.

21. Contact

In plain English: Email us with any question about these terms.

  • Company: MemoryMaps, LLC d/b/a OpenReserve
  • Address: 11750 W 135th St #1551, Overland Park, KS 66221-9395, United States
  • Questions, legal notices and DMCA notices: hello@openreserve.app